Brandwire Refund Policy

Welcome to Brandwire Global, LLC! We appreciate your trust in our agency for your branding, digital marketing, and PR services. Our goal is to deliver exceptional results and ensure your complete satisfaction with every engagement.

Refund Eligibility

At Brandwire, we value transparency and strive to provide a hassle-free refund process. You may be eligible for a refund if any of the following circumstances apply:

  • The service you requested was not delivered within the agreed timeframe.
  • The completed work does not meet the requirements specified in the initial agreement.
  • Technical difficulties or unforeseen circumstances on our end led to the inability to fulfill the service as promised.

Please note that refunds will not be granted for services that have been successfully delivered and meet the agreed-upon criteria. Additionally, any services explicitly marked as non-refundable in the service agreement are exempt from refund eligibility.

Refund Request Process

To initiate a refund request, you must contact our customer support team within 30 days from the date of service delivery or project completion. You can reach our support team via email at [email protected].

Your refund request must include the following details:

  • Your name and contact information
  • The date of service delivery or project completion
  • A detailed explanation of why you are requesting a refund
  • Any supporting evidence or relevant documentation

Upon receiving your refund request, our team will review it thoroughly to determine its eligibility based on the criteria outlined in this policy. We may contact you for additional information or clarification if necessary.

Partial Refunds

In cases where a service is partially completed but does not meet your expectations, you may be eligible for a partial refund. The refund amount will be calculated based on the percentage of work completed at the time of your request. We believe in fairness and transparency, and our team will provide a detailed breakdown of the partial refund calculation.

Non-Refundable Services

While we strive to deliver exceptional results for all our clients, certain services may be non-refundable. These include but are not limited to:

  • One-time consultation fees
  • Upfront costs for project initiation
  • Third-party expenses incurred on your behalf
  • Services that have been successfully completed or delivered as per your specified requirements

Monthly Subscription Refunds

For clients subscribed to our monthly services, refunds may be eligible for the current billing cycle only. Refunds for previous months’ services are non-refundable.

Refund Processing Time

Once your refund request is approved, we will process the refund within 14 business days. The refund will be issued using the same payment method used for the initial purchase unless agreed upon otherwise.

Changes to this Policy

Brandwire reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with your refund request, please feel free to contact our customer support team at [email protected] or by calling +1 332 273 7098. We are here to assist you and ensure your satisfaction with our services.